A full range of technical support and services
Look at the following questions and answers. Do you want to know?
After WiFi configuration is done, how can I know it is successful?

1. Connect to module AP address again and log in to configuration page.

2. Check if the network configuration is normal. If remote server A is connected, it means the configuration is successful.

During the process of WiFi configuration, what to do if the password/overcharging method is wrong?

Please check if the password is correct.(Special characters are not supported.)

What is the max. distance between WiFi data logger and router? Can it go through the wall?

The communication distance between data logger and router will vary according to the site environment. Usually, the distance can reach 200-300m in open area, without obstacles and interference. On the other hand, on referring to complex indoor environment, the number and material of bearing wall, as well as other interferences, it may affect the communication distance. So it is recommended to carry out an actual test in the actual scenario to select the appropriate installation location.

How to connect data logger to multiple inverters?

1. Connect each inverter in series. 

2. Join a communication wire of the first inverter to data logger.

3. Set COM address 1 of inverter. 

Please check the picture below for more details.


What's the line order of 485 network interface?

Please put the metal surface of network interface facing you and check the picture below for more details.


What are the functions of two switches on external GPRS data logger?

External GPRS data logger supports two-way 485. Each switch corresponds to one way of 120Ω matching resistance of 485 interface.

Can data be transmitted to customer's platform?

Data logger can conduct data transmission according to solarman communication protocol. If the data need to be transmitted to customer's platform, it requires the development based on solarman SDK.

If customers can use their own SIM card?

Yes. For overseas customers, using own SIM card requires APN configuration manually.

Does data logger support data resuming funtion? How about data storage period?

Data logger supports data resuming function. 

System can store the data for 1-2 months, which is subject to the protocol.

No light on data logger.

1. Check power supply first.

2. Power off the logger and check if indicator lights run normally.

3. If the problem still exists, please contact our customer service.

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